Shopping Policy

Free Jewerly Box

Every order arrives in a gift box, ready for giving. Whether this is a gift for someone or yourself, your package is prepared in a rich black gift box.

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Ring Engraving Service

If you want to engrave a special quotes on your wedding ring or engagement ring, check the option for engraving, enter your engraving message at the product detail page and call Customer service at 1-877-806-9342 or email us info@mydialand.com. we will be happy to help you. The additional fee is $10 each item. The message you provide will be engraved on the inside of the ring or pendants, single line, maximum 10~15 characters ; the size of a character usually 1 mm, including space. Since all rings and bands differ slightly in size, we may not always be able to accommodate the size of your message. In this event, we will contact you by email to discuss your options. Please note that while in most cases custom jewelry engraving will not affect your estimated ship date, there may be special cases where it may require an additional day.

If you have a special engraving request or a question about our engraving service that is not answered here, please contact one of our Customer Service Representatives by email at info@mydialand.com or by phone at 877-806-9342.

Note: All personalized (engraved) items are non-refundable or non-exchangeable. Please verify your correct ring size prior to placing the order.

We are offering different font types for you to choose. Choose the best font to present your style. See the font images at the product page.

Ring Engraving Tips

Limit the length of your message between 10~15 characters long, including spaces; otherwise, the message will not be readable.

  1. Popular ring engraving ideas
  2. Special dates (wedding day, engagement day, etc.). Example: 11/11/2011
  3. You and Your Spouse’s First names. Example: Lewis&Jane
  4. Initials and Symbols. Example: L ♥ J
  5. Personal messages. Example: My Lover J
  6. Nicknames: engrave each other’s nicknames inside the wedding rings
  7. Engrave a few short words from your wedding vows.

Love Quotes for engraving

  • I do
  • Love Forever
  • My Strength
  • Love Endures
  • All for You
  • My Miracle
  • All My Love
  • My Angel
  • This Love
  • Now and forever
  • You & I
  • My One and Only
  • My Everything
  • Til Death
  • All I ever Wanted
  • You are the Sun
  • True Love&
  • A Perfect fit
  • Only you
  • All Eternity
  • My Star
  • Together Forever
  • You are my Lady
  • Love my Life

We are offering different font types, and choose the best font to present your style. Click the Engraving Fonts on the tap menu at the product page and see the font images.

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Jewelry Appraisal

Your purchased diamond ring will be appraised and certified by Gemology experts of MyDiaLand.com. So you can be sure that the item you purchased is of the absolute finest quality. If you want to get a jewelry appraisal, your appraisal including all the specifics of your item will be emailed you, or shipped out with the item depending on your choice. This appraisal is free* because we value our customers.

*Free appraisals are not included for international orders. Please contact a customer service for more information 877-806-9342 or info@mydialand.com

*We do not include free appraisals for any gold jewelry without diamonds.

Appraisal for diamond rings contain valuable information, including:

    • An accurate and complete description of the item being appraised
    • The precious metal used in the setting
    • The shape, carat weight, color, clarity, and measurements of the diamond
    • The name of the independent laboratory certification and report number
    • The approximate retail replacement value
       
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Ordering

Order processing includes credit validation, name and address verification and fraud protection screening for your security. We also provide free quality gift wrapping and will include a gift message free of charge if you have selected these options. Order processing also includes sizing and special ordering if required. Once these steps are complete, your order is ready for final inspection and packaging.

Orders NOT requiring sizing or special ordering will be processed as follows: Orders placed BEFORE 12:00 PM Eastern Time Monday through Friday will be processed the next business day Orders placed AFTER 12:00 PM Eastern Time Monday through Friday or on Saturday, Sunday or holidays, will be processed within the next two business days.

Orders requiring sizing or special ordering will be processed as follows: Standard sizes for all rings are size 7 for women and 10 for men. To request a ring in any other size can add up to 5 business days to the total delivery time. The additional time that will be added to the total delivery time is noted in the drop down menu where the size is chosen.

Some ring materials, such as stainless steel, titanium or intricately carved or engraved rings must be special ordered, for non-standard sizes, from the manufacturer. The additional time that will be added to the total delivery time is noted in the drop down menu where the size is chosen.

If you cannot find what you want, extensive online selection, please don't hesitate to contact us for any special requests. We will attempt to accommodate your request to the best of our ability.

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Order Form

Our order form allows a customer to create an account at MyDiaLand.com We ask for contact information such as name, e-mail address, and shipping address. We also ask for billing information such as billing address and credit card number. We use this contact information to ship orders and to communicate updates about orders (i.e. order confirmation e-mail that includes a tracking number so the status of an order can be checked on the web site). We use billing information to bill the correct customer for products that have been ordered. If a customer chooses to send a gift, the recipient's information is used only once to send the purchase to the right address. MyDiaLand.com sends Registered Users promotional offers and discounts from time to time via an e-mail notification. If you choose not to receive additional information from MyDiaLand.com, simply click the "Unsubscribe" on My Account page.

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Cancellation

If you'd like to cancel or change an unprocessed catalog or web site order for any reason, please click on my payment information, my account or contact us. We'll do everything we can to accommodate your request. If your order has been shipped, it cannot be canceled. But you may simply return the order according to our return policy.

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Ring Resizing

All rings of MyDiaLand.com have only one size. Size 7 is a standard size for Ladies and 10 is a standard size for Men. MyDiaLand.com do not offer resizing after shipping. Most rings can be resized within 2 business days. Depending on the size discrepancy, some rings will take approximately 8-10 business days. We offer free resizing within 1 size only for single rings.


 
  SINGLE DOUBLE COUPLE TRIO
To make a ring smaller and larger within 1 size FREE $60.00 See product custom option See product option
To make a ring smaller and larger within 2 size $45.00 $90.00 See product custom option See product option
To make a ring smaller and larger than 2 size Ask Us Ask Us Ask Us Ask Us

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Sales Tax

All orders shipped within the State of New York will be subject to sales tax.

Special or Custom Orders

Many of our items may be altered in various ways. Occasionally we receive requests to have included the use of more or less stones or different size or color stones for a particular item. Such requests may be possible, but are non-refundable, unless there is an error on behalf of MyDiaLand.com We reserve the right to correct any issues prior to issuing a refund. Please call a representative at 1-877-806-9342 with the item number of the product you wish to customize.

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Payment Methods and Billing Policy

MyDiaLand.com reviews every order for fraud after the order is placed on our website or via telephone. All fraudulent orders are reported to the authorities, black listed, and cancelled.
Once a successful order has been placed, and fraud verification has been conducted, the order is approved and prepared for shipment. Your credit card is only credited once fraud verification is complete and the order is changed to approved status. MyDiaLand.com currently accepts VISA, MasterCard, Amercian Express and Discover as credit cards. MyDiaLand.com also supports checkout with PayPal, Amazon and international check out. All international customer have to pay credit cards, Paypal or Amazon, and fill out Credit card authrization form and send to us. All prices are in US dollars.
Please note that MyDiaLand.com posts refunds in US dollars for the amount purchased, for foreign currencies (Canadian Dollars) your bank will determine your rate of exchange and MyDiaLand.com is not responsible for local currency values.

Any customer who receives a shipment from MyDiaLand.com and is not satisfied, requests a refund, or would like to exchange their product for another should contact MyDiaLand.com customer service at 1-877-806-9342 or info@MyDiaLand.com. Refunds can take up to 7 working days after a product has been received at MyDiaLand.com. Please consult the MyDiaLand.com Return and Refund Policy for further information.

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