Return your item

Please read our return and refund policy before returning your item.

How to return an order

  1. Obtain the RMA Number: Select 'Return Authorization Form'. Fill in the appropriate information and then email us. Then we confirm and issue RMA number for you through your email. And then follow the instructions below to return your package.


  2. How to Package Your Return: Package all your items securely so it is one unified package ready for delivery. Include the ' Return Authorization Form’, a packing slip and other materials sent to you by such as a gift box and a jewelry appraisal.

  3. Shipment and Insurance: For the secure return of your order, we recommend using an upgraded courier service, such as UPS, Fedex or USPS Priority mail, rather than regular mail if you purchase $50 or more. Make sure you can track your package and opt for signature confirmation. This will help guarantee that the package arrives at* for prompt processing.
    * will not be responsible for loss or damage of return shipments.

  4. All Return Packages should be Mailed to:
    Please Note:
    • You should NOT write on the package that it contains jewelry, diamonds or other jewelry-related words.
    • You should NOT write ‘MyDialand’ or ‘’ on returning address to avoid indication that valuable things are in packages.

62W 47th St. Suite# 704
New York, NY, USA 10036

For further information or issues please contact Customer Service toll free: 1-877-806-9342 or mail to [email protected]

Return Authorization Form
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